Electronic tendering system
Interested parties can access relevant documentation and participate in procurement procedures that are conducted via the ECB’s electronic tendering system.
Access the electronic tendering system
You are also invited to visit the Official Journal of the EU or the ECB's procurement website where Public Tenders and procurement opportunities are published.
How to use the electronic tendering system
- How to create an account in the Business Network*
- How to configure the Business Network account*
- How to create users/contacts in the Business Network account*
- How to reset your password*
- Responding to RFIs*
- Responding to RFPs*
- Participating in Events*
*Guides developed by the Business Network provider. In case of questions, please contact the Business Network provider. For information on how to contact the provider, please refer to the chapter Technical Support below.
Technical support
If you need any help when using the system, please click on the question mark icon on the following website to access the Help Centre of the Business Network provider.
Please note that it is the tenderer’s responsibility to ensure that its internet connection and equipment are functioning properly and that the browser settings are correct. The ECB cannot influence these external conditions. Please contact your IT support/administrator to update your system if you have any issues with the minimum system requirements.
- Supported browsers
-
Microsoft Edge, Google Chrome, Mozilla Firefox and Safari support the functionalities of the ECB electronic tendering system. For more information, please follow the link.
Other browsers should not be used as they are not supported.
Log in to the Business Network if you already have an account. Check whether you can access tenders published by the ECB that you wish to participate in (see the chapter “Access the electronic tendering system” above). Verify if you can see the required documentation as well as a section where you place your offer.
More details can be found in the guide entitled Responding to tenders. Your system may not meet the minimum requirements if:
- the appearance of the user interface differs from the screenshots shown in the user guides, or
- the window for uploading attachments does not open.
Please contact your IT support/administrator if you have problems with your system. Alternatively, click on the question mark icon on the following website to access the Help Centre of the Business Network provider.
Important steps for submission
- Register back-up contact persons
Tenderers must register at least one back-up contact person in the system to ensure that someone can always access the tender and the communication, when needed. To find out how to create the back-up contact account, refer to the Business Network guidance. In particular, you may find relevant information in the video entitled How to create users
- Do not wait until the last minute
Submit your documents well in advance of the deadline for the respective procurement to allow enough time for technical support, if necessary. The time it takes to finalise your submission and upload all documents may vary considerably depending on your browser, your internet connection and the size of your files (max. 100 MB per file).
- Remember to submit your response / proposal
Your response will only be submitted successfully if you click on “Submit Entire Response” by the deadline. The system closes the relevant procurement automatically once the deadline has passed, even if submissions are still being edited. The ECB will not consider any responses submitted after the deadline. You should also see the following message upon submission: "You have submitted a response for this event. Thank you for participating."
- Check your events again after submission
Access the ECB’s electronic tendering system again after submitting your response to check whether the content is complete, and that the participation status is set to “Yes”. We advise you to take a screenshot of your uploaded attachments as proof of submission in case of system issues.
Privacy statements
Disclaimer
The ECB is not obliged to award a contract as a result of a supplier registering in the electronic tendering system or participating in a tender procedure.
Important information for suppliers participating in ongoing tender procedures launched prior to 15 October 2024
The ECB’s old electronic tendering system will be decommissioned at the end of 2024.
In order to access the tender procedures conducted in the old ECB’s electronic tendering system, please use the below link to login:
How to use the electronic tendering system
- How to register
- How to submit a tender/response to a procurement procedure
- How to change your password
- How to manage your supplier account
If you need any help when using the system, please contact the ECB technical support team at [email protected].
Requests are normally handled within 1-3 working days. Support hours are Monday to Friday from 08:30 to 17:30 Frankfurt time, excluding ECB public holidays.